No Melt Guarantee - Ships Overnight With Ice
Every order in the summer goes out in an insulated box with frozen gel packs, and we lean on expedited shipping - usually overnight - to make sure it arrives the way it left our kitchen. That's also why shipping isn't cheap: the cost reflects what FedEx and UPS charge us for that level of service, not a markup on our end. Shipping is never a profit center for us.
Everything is made fresh to order — nothing sits pre-made in a warehouse. At checkout, use the calendar to pick the date you want your order to arrive; we build in prep and transit time automatically so it lands when you asked.
Need something more specific - a same-day request, or a delivery tied to an event? Email [email protected] with your order number and the date you're aiming for, and we'll see what we can do.
You'll often get your shipping confirmation and tracking number before your order actually leaves our facility - our system generates the label as soon as your order is prepped, which can be a day or more ahead of pickup. If tracking still shows "label created" and nothing's moving, don't worry: your order is still with us, being made fresh for its scheduled ship date.
| Speed | What to expect |
|---|---|
| Overnight | Ships with ice; arrives the next business day. Our default for warm weather and most long-distance orders. |
| 2-Day / Expedited | Available for closer or cooler-weather destinations. |
| Ground | Limited to nearby or cooler-climate areas, since longer transit time puts the chocolate at risk — only offered when weather allows. |
Some states need expedited shipping year-round, not just in summer, to protect the No-Melt Guarantee — you'll see this reflected in your options at checkout.
We don't schedule Saturday, Sunday, or Monday deliveries. That avoids a package sitting through the weekend (bad for chocolate) and fits around Shabbos.
Our busiest stretches are Jewish holidays and Valentine's Day — build in extra lead time during those windows, and expect possible weather-related delays in the depths of winter and peak heat of summer.
We don't offer returns or exchanges (everything's made fresh to order), but we stand behind the No-Melt Guarantee. If your order arrives damaged or there's an error, email [email protected] a photo helps us sort it out fast, and we'll send a replacement. The sooner you reach out, the easier it is for us to make it right.
We never include receipts or pricing inside the box, some orders are gifts, so we skip them by default. Every order includes a gift card with your personal message.
Do you ship to PO boxes? No — a street address with someone available to sign is required.
Why does my tracking number show no movement? Your confirmation email goes out as soon as the label is created, which is often before pickup. It'll start moving once FedEx/UPS scans it in.
Can I pick the exact arrival date? Yes — use the calendar at checkout, or email us your order number and preferred date for anything more specific.
Do you deliver on weekends? No. We don't schedule Saturday, Sunday, or Monday arrivals.
What if it arrives melted or damaged? Email a photo to [email protected] and we'll send a replacement — no refunds or exchanges, but we'll make it right.
Is there a receipt or price tag inside? Never, by default. Every box ships gift-ready with a personalized card instead.
Questions? [email protected] · 718.246.2813
