Because our products are perishable food items, we do not accept returns.
If your order arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery at info@fameschocolates.com.
Please include:
We review all claims promptly. If an issue is confirmed, we may offer a replacement or refund at our discretion.
Orders are packed appropriately for transit based on product type, season, and destination. Once your order ships, you will receive a tracking email.
Customers are responsible for providing a complete and accurate shipping address, including apartment or suite numbers when needed. We are not responsible for delays, losses, or extra charges caused by incorrect or incomplete address information.
We are not responsible for carrier delays caused by weather, mechanical issues, or other events outside our control.
Any extra charges caused by address changes, package interception, or rerouting after shipment may be passed on to the customer.
